/refunds

Refunds

Last updated: 16 October 2026

If you buy a Polpo license and change your mind, you can ask for a refund within 14 days of buying it. You do not have to give a reason.

How to ask

Write to support@polpo-tools.com from the e-mail address you bought with (or the one of your account), and say which product it is. If you have it, add the order or receipt reference. I usually answer within a few working days.

How you get the money back

The refund is made by Paddle, the seller of record, for the full amount you paid, to the same payment method you used. How soon it shows up depends on your bank or payment provider. Paddle's terms apply to the payment itself.

What happens to your license

After a full refund the license is revoked and stops working on the computers where you activated it. If you bought several seats you can ask for a refund of some of them: the license then keeps only the seats you still hold.

Try before you buy

You can try PolpoSign for free before buying: request a trial from the pricing section of the home page.

Your rights

This page does not limit the rights you have by law as a consumer. See also the terms. Questions? support@polpo-tools.com